Refund policy

REFUND, CANCELLATION, AND RESCHEDULING POLICY

Last updated: August 27, 2026

At Oil Pros of Tulsa, we want every customer to receive dependable, professional mobile vehicle service. This policy explains how cancellations, refunds, rescheduling, and service concerns are handled.

CANCELLATIONS AND RESCHEDULING

Appointments may be canceled or rescheduled without charge at least 24 hours before the scheduled appointment time.

Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of 50% of the scheduled service price.

Customers who do not appear, cannot provide access to the vehicle, or are unavailable at the scheduled location and time may be charged the full service price.

Please contact us as soon as possible if an emergency prevents you from keeping your appointment. We may waive a cancellation fee at our discretion when circumstances reasonably warrant it.

SERVICE LOCATION AND VEHICLE ACCESS

Customers must provide an accurate service address, safe and lawful access to the vehicle, the vehicle's keys when required, a reasonably level, stable, and accessible work area, and accurate vehicle and service information.

If our technician cannot safely or legally perform the service because of site conditions, restricted access, incorrect vehicle information, undisclosed vehicle modifications, or customer unavailability, the appointment may be canceled or rescheduled. A cancellation or mobile-dispatch fee may apply.

We may refuse or postpone service when weather, lighting, traffic, mechanical conditions, or other circumstances make the work unsafe.

CANCELLATIONS BY OIL PROS OF TULSA

If we must cancel an appointment because of weather, equipment problems, technician availability, safety concerns, or another issue within our control, the customer may choose a new appointment time, store credit, or a full refund of the amount paid for the unperformed service.

We are not responsible for indirect costs resulting from a delayed or canceled appointment.

COMPLETED SERVICES

Because oil, filters, labor, and other materials cannot be returned after they have been used or installed, completed services are generally non-refundable.

This does not apply when the customer was charged incorrectly, a paid service was not performed, the wrong product was installed because of our error, or our workmanship did not meet reasonable professional standards.

If you believe there is a problem with your service, stop operating the vehicle if continued operation could cause damage and contact us promptly. Whenever reasonably possible, please notify us within seven days or 250 miles after service, whichever occurs first.

We must be given a reasonable opportunity to inspect the vehicle and correct any verified service-related problem before outside repairs are authorized. Emergency repairs necessary to prevent immediate injury or additional vehicle damage are excluded from this requirement, but customers should retain photographs, receipts, replaced parts, and other relevant documentation.

ADDITIONAL OIL, PARTS, AND SERVICES

Prices shown on the website cover only the quantities and items stated in the applicable service description.

Additional oil, specialty filters, replacement parts, repairs, or other services will not be performed without customer approval. Once approved and installed or consumed, these items are non-refundable unless defective or supplied incorrectly.

INCORRECT BOOKING INFORMATION

Pricing and service availability depend on accurate vehicle information, including year, make, model, engine, fuel type, oil capacity, and requested service.

If incorrect or incomplete information causes a pricing difference, the customer may approve the revised price or cancel the service. Any applicable cancellation or dispatch fee will be disclosed before being charged.

REFUND PROCESSING

Approved refunds will be returned to the original payment method. Please allow 5–10 business days after approval for the refund to appear, depending on the customer's bank or card provider.

Processing fees that are not returned to us by the payment provider may be deducted where permitted by law and disclosed to the customer.

HOW TO REQUEST ASSISTANCE

To cancel, reschedule, report a service concern, or request a refund, email refunds@tulsaoilpros.com.

Please include the customer's name, appointment date, vehicle information, order number, and a description of the request.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.